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Gift Certificates

Frequently Asked Questions

 

How long does it take to produce an item?

Our production time on average takes approximately 10 business days. During the Holiday season, production time increases to 14 business days.

Can I rush my order and get it sooner than the standard turnaround time?

At Embroider the Occasion we pride ourselves on being able to meet the needs of all customers. Orders can be rushed as long as the product is available, the store can accomodate the faster than normal production, and the rush fee is paid at the time of purchase.  For all on-line rush orders, please call the store during regular business hours to discuss your needs PRIOR to placing your on-line order.  Rush orders during the holiday season are difficult to accomodate.

Is there a fee for rush orders?

The fee for rushing an online order is $5.00. In addition to this fee, all incremental costs for shipping next day or 2 day service will be charged to the customer.

Do the prices include personalization or is it an additional charge?

The prices on all of our products both online and in-store include a complimentary monogram or name drop, as long as the item can be personalized.  For items brought into the store, there will be a cost for personalization.  The cost will depend on the type of service provided and the amount of customization.  The customer will be quoted cost during the ordering process. 

Can I wash my item after it has been personalized?

Embroider the Occasion uses the highest quality embroidery materials and prides itself on years of industry experience. Because of this, all items can be laundered per the manufactures specifications. The thread used is a polyester thread and will not fade, run, or bleach out.  All applique and silk-screening materials and inks should sustain in a regular laundry process.  All vinyl lettered merchandise should be washed by hand vs. dish washer cleaned.

Can I order over the phone?

Orders can be placed over the phone during regular business hours: Monday through Friday 10am-5pm and Saturday 10am-3pm.

What is the correct way to list initials for a monogram?

When selecting a style for your monogram, keep in mind that the order of initials varies according to the style. For monogram styles in which the center letter is taller than the others, the order of initials is traditionally first/last/middle. For example, if your name is Ginger Mae Smith, the monogram would be GSM. For styles in which all letters are equal in size, the order of initials should be first/middle/last. In this case, the monogram would be GMS.  When using a monogram for wedding gifts/couples, the standard is usually as follows:  the initial for each of the first names is usually placed on either side of the common last name.

Can I get my logo embroidered or silk-screened?

Embroider the Occasion is a full service embroidery company and specializes not only in gifts for every occasion, but we pride ourselves on quality logo digitizing services. Your logo can be embroidered or silk-screened on most of our items or on your own personal goods.  For more information, please see the instructions on our "Corporate and Logowear" tab on our website.

Is there a fee to set up a logo?

There is a one time digitizing fee associated with setting up a logo. Please see more information on this process on our "Corporate and Logowear" tab on our website.  Once the logo has been digitized we will keep it on file and you can use it as much or as little as you would like.

Do I have to provide the items for personalization?

Embroider the Occasion has a full range of items online and in-store that can be personalized to fulfill most needs. However, customers can bring in their own items for customization.  Items need to be brought in to the store during regular business hours so staff can see the items to ensure that personalization can be accomodated and to recommend what type of service is best for each item. There are no minimum quantities needed on items brought into the store.

How are shipping charges calculated?

There is a standard flat shipping and handling cost applied to all orders based on weight.

How quickly will my online order ship?

Orders are processed in the order in which they are received. All orders placed online will generally ship 10 business days from the order placement date.  However, during the holiday season, orders will generally ship 14 business days from the order placement date.

Can I order online and pick-up in the store?

All orders placed online can be picked up in store during regular business hours.

What if my order is not what I expected?

If you receive an order and our not 100% satisfied please call us immediately! We hate to think our customers are unhappy with their purchase. Once we chat with you about the nature of the problem we will do whatever necessary to make your order perfect.

At Embroider the Occasion we use 2 different sets of quality control to check and double check each item before it leaves our store. We pride ourselves on producing the highest quality work so when it arrives to you the product looks great.

If the color of the item, thread, sizing, etc. is different than what you thought you were ordering please call us during regular business hours to discuss any issues.

What if my personalization is the wrong color, font, or spelling?

We are all human beings creating your personalized gifts, so bear with us if an accident happens and we do not catch it before it leaves our store. Any order not fulfilled 100% correctly will be either: a) refunded  or b) re-done (with no additional charge to you). 

If the information provided to us was incorrect, unfortunately the responsibility falls upon the customer.

Can you gift wrap my order?

We do not offer traditional gift wrapping, however, your order will arrive nicely presented in a bag with tissue paper or a box with tissue paper.  Oversized orders and bulk orders will be sent in standard shipping boxes.

Do you personalize all items in-house?

All embroidery, silk-screening, applique and vinyl lettering work is done in-house by our employees.

Do I have to buy your items or can I bring in my own items?

Embroider the Occasion will personalize item(s) brought into the store, as long as such items can accomodate personalization.

What if I don’t see the product I want?

The staff at Embroider the Occasion specializes in fulfilling the needs of all of our customers. If you do not see what you are looking for, please call, visit us in the store or email and we will gladly attempt to help you with your gift giving needs.

What services does Embroider the Occasion offer?

Embroider the Occasion is a full service embroidery company. In addition to embroidering names and monograms on a wide variety of products, we also offer appliqué, silk-screening and vinyl lettering services. We work hand in hand with our customers on their individual orders but also work with both small and large companies and organizations to fulfill corporate and logowear needs. Our staff of industry professionals are willing to try to tackle most any project, no matter how large or small.


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  • The Best Craftsmanship

    Our expert in-house designers customize your products or ours using only the best machines, threads & silk-screening materials.

  • Personal Service

    We are real people, not robots. Our company is built on personal, feel-good relationships with each customer and their unique creation.

  • Order Fulfillment

    No project is too big or too small for us! We can accommodate nearly every request because we are industry experts and everything is done in-house.

Personalized Gifts, Apparel & More

Fast, Professional Customization For All Occasions

Embroider the Occasion is a family-owned business, based in Webster Groves, Missouri, serving the greater St. Louis area and nationally through our online store. Our unique shop offers high quality embroidered and silk-screened gifts, corporate promotional products, sports gear, school apparel and so much more!

Embroider the Occasion is known for it's prompt processing and ability to fulfill distinct orders.  We are happy to customize our items or yours.  

Don't see exactly what you're looking for?  Just give us a call to discuss your unique project.  Here at Embroider the Occasion, personalization is our passion!